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Amit P
May 24, 2021
Success Chronicles

Customer Retention | Life Insurance | Thailand - Setup Customer Conservation Unit & reducing attrition

Amit P
May 24, 2021
Success Chronicles
Customer Retention | Life Insurance | Thailand - Setup Customer Conservation Unit & reducing attrition

OBJECTIVES

• To grow productivity per person in terms of number of units sold (NOPs or number of policies);

• To improve consistency and reduce dependency on high ticket, seasonal sales (contest driven).

• To make this channel profitable i.e. total channel costs to be under “product allowable” costs.

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